Cancellation and refund policy

Last updated October 11, 2026

Please cancel or reschedule at least 24 hours before your shoot. You can do it from the private link in your confirmation email, with no account or password.

How to cancel or reschedule

Open the link in your confirmation email and choose Reschedule or Cancel. You can also write to team@indyhomephoto.com. Please include your order number.

Cancelling more than 24 hours before your shoot

Your shoot is cancelled right away and you receive a full refund to the card you paid with. We issue refunds by hand, so please allow a few business days for us to send it and for your bank to show it.

Cancelling less than 24 hours before your shoot

Late cancellations aren't automatic. We will email you to talk it through. A late cancellation may not be refundable.

Rescheduling

You can move your shoot yourself from your order page, up to 24 hours before it, to any day we have open. We check availability, move your shoot, and email you a confirmation. If your shoot is less than 24 hours away, your request goes to us and we will email you to see what we can do. We may not always be able to move it.

Weather and snow

We photograph your home as it is, weather included. If rain, overcast skies or snow aren't how you want your home to look, please reschedule before your shoot. If conditions aren't safe for our crew, we will contact you to reschedule, and we won't charge you for a shoot we couldn't safely do.

If we can't get in or the home isn't ready

If we can't get into the home, or it isn't ready when we arrive, we will contact you and reschedule your shoot at no charge.

If we have to cancel

If we need to cancel or can't make your shoot, we will tell you as soon as we can and offer you a new date or a full refund, whichever you prefer.

After your photos are delivered

Delivered photos and floor plans aren't refundable. If you aren't happy with them, tell us within 5 days of delivery and we will make it right with a re-edit, a reshoot or a price adjustment. See our Terms of Service for details.

Questions

We're happy to help at team@indyhomephoto.com.